Amal Paul
To leverage my extensive experience in customer support and sales, coupled with strong communication and problem-solving skills, to contribute to organizational success. I aim to secure a challenging position in a dynamic and growth-oriented organization where I can continue to develop professionally, enhance customer satisfaction, and deliver measurable results. My passion for continuous learning, teamwork, and adaptability drives me to excel in roles that offer opportunities for innovation and career advancement.
Location
New Delhi
About Me
I am Amal Paul, a dedicated and results-driven professional with a strong foundation in customer support and sales. After completing my schooling at Abhinav Public School in 2017, I pursued a Bachelor of Commerce degree from the School of Open Learning, Delhi University, graduating in 2020. My academic journey has equipped me with essential knowledge in business and commerce, which I have effectively applied in my professional roles.
Since 2019, I have honed my skills in customer service, starting my career as a Customer Service Agent at Teleperformance Global Services Pvt. Ltd. Here, I was awarded as the Best Agent, recognizing my exceptional ability to understand customer needs and resolve their issues efficiently. I further advanced my career as a Customer Support Executive at TicTok Skill Games Private Limited (Winzo), where I earned the “Employee of the Month” award for my consistent performance and dedication. Currently, I am employed as a Senior Support Representative at Concentrix, where I continue to excel in delivering top-notch support and fostering customer satisfaction.
Beyond my professional achievements, I have a keen interest in exploring the outdoors and engaging in sports. Traveling to the mountains rejuvenates my spirit and allows me to connect with nature, while my love for sports keeps me active and disciplined. Music also plays a significant role in my life, offering a creative outlet and relaxation after a productive day.
With a proven track record of excellence in customer service, strong interpersonal skills, and a commitment to continuous improvement, I am eager to contribute to a reputed organization where I can further enhance my skills and play a vital role in achieving organizational goals. I am proficient in English and Hindi, and my technical skills, including proficiency in MS Office and internet research, further strengthen my ability to deliver results in a competitive and dynamic work environment.
Career Objective
To leverage my extensive experience in customer support and sales, coupled with strong communication and problem-solving skills, to contribute to organizational success. I aim to secure a challenging position in a dynamic and growth-oriented organization where I can continue to develop professionally, enhance customer satisfaction, and deliver measurable results. My passion for continuous learning, teamwork, and adaptability drives me to excel in roles that offer opportunities for innovation and career advancement.
Resume
Short-term Goals: To enhance my customer support and sales expertise by taking on more challenging responsibilities in a reputed organization. To build on my skills, such as communication, problem-solving, and technical proficiency, by attending relevant training programs and workshops. To consistently achieve key performance indicators (KPIs) and contribute to the success of my team and organization.
Long-term Goals: I aim to advance to a managerial or leadership position within the customer service or sales domain, where I can lead and mentor a team to achieve organizational objectives. To continuously develop my professional skills and knowledge, potentially pursuing certifications or further studies in business management or customer relationship management. To establish a reputation as a dedicated and results-oriented professional, contributing to the long-term growth and success of the organization I am a part of.
Leadership & Work Experience
- Customer Service Agent, Teleperformance Global Service Pvt. Ltd. (June 2019- January 2020)
- Customer Support Executive, TikTok Skill Games Private Limited (Winzo). (May 2021 to May 2022)
Achievements
- Awarded as a best agent in teleperformance.
- Awarded as Employee of the Month in Winzo.
Certificate